1. Reservations & Payments

SD LUXURY LIMOS:

MASTER TERMS & CONDITIONS

 

By confirming a reservation with SD Luxury Limos (the "Company"), the person or entity booking the service (the "Client") agrees to be legally bound by the following terms:

 

1. RESERVATIONS & FINANCIAL OBLIGATIONS

  • Deposits: A non-refundable deposit is required to secure all bookings. Reservations are not "confirmed" until the deposit is processed.

  • Balance Due: The remaining balance must be paid in full 48 hours prior to the scheduled service date. Failure to pay the balance may result in automatic cancellation and forfeiture of the deposit.


  • ***Cancellation Policy:

  • Cancellations made 7+ days prior to service: Forfeiture of deposit only.

  • Cancellations made within 7 days of service: Billed at 100% of the total contract price.

  • No-Shows: If the party is not at the pickup location within 30 minutes of the scheduled time without contact, the job is a "No-Show" and is billed in full.

 

2. THE "CLOCK" (OVERTIME & GRACE PERIODS)

  • Grace Period: We provide a 15-minute grace period at the end of the scheduled booking.

  • Overtime Rates: If the vehicle is kept 16+ minutes past the drop-off time, the Client will be billed for one full hour at 1.5x the standard hourly rate. Overtime is billed in 60-minute increments thereafter.

  • Payment Method: A valid credit card must remain on file for any incidental charges, overtime, or damage fees incurred during service.

 

3. VEHICLE RULES & DAMAGE PENALTIES

The Client assumes full financial responsibility for any damage caused by their party.

  • Smoking/Vaping: Strictly prohibited. $500 fine per violation.

  • Sanitization Fee (Biohazard): Any bodily fluid (vomit, etc.) results in a minimum $500 professional cleaning fee and immediate termination of the run.

  • Standard Cleaning Fee: Excessive mess (spilled food, glitter, heavy liquid spills) results in a $250+ fee.

  • Physical Damage: The Client is responsible for the actual cost of repairs for damage to upholstery, monitors, lighting fixtures, or climate controls.

 

4. SAFETY & CONDUCT (ZERO TOLERANCE)

  • Passenger Motion: For safety and insurance compliance, all passengers must remain seated while the vehicle is in motion. Standing, dancing, or leaning out of windows/sunroofs is strictly prohibited.

  • Alcohol & Minors: If any passenger is under the age of 21, no alcohol is permitted in the vehicle. If alcohol is found in the presence of minors, the trip will be terminated immediately without refund.

  • Illegal Substances: Use of illegal drugs is grounds for immediate termination of service and police notification if necessary.

  • Termination Rights: The chauffeur has the right to terminate any trip (without refund) if they feel the safety of the driver, the vehicle, or the passengers is at risk due to unruly behavior.

 

5. LIABILITY, INDEMNIFICATION & WAIVER

  • Assumption of Risk: The Client acknowledges that entering, exiting, and riding in a luxury vehicle involves inherent risks (including, but not limited to, slips, falls, and motion-related injuries). All passengers voluntarily assume these risks.


  • Waiver & Release: The Client, on behalf of themselves and their entire party, hereby waives, releases, and forever discharges SD Luxury Limos, its owners, and employees from any and all claims, demands, or causes of action for personal injury, property damage, or wrongful death, except in cases of proven gross negligence or willful misconduct by the Company.


  • Indemnification: The Client agrees to indemnify, defend, and hold harmless SD Luxury Limos against any and all legal claims, costs, or attorney fees arising from the actions, conduct, or negligence of the Client or any passenger in the Client’s party. (Meaning: If a guest sues you, the Client pays your legal bills).


  • Third-Party Delays: SD Luxury Limos is not liable for "Force Majeure" events, including but not limited to: extreme traffic, road closures, mechanical failure, or weather. In such events, the Company’s liability is strictly limited to a pro-rated refund of the unused portion of the booking.


  • Lost Property: The Company is not a bailee. We are not responsible for items left, lost, or stolen in the vehicle. Any items found will be held for 14 days for pickup at the Client’s expense.